Joined the Board in 2023. Michelle Musgrove is Vice President of Customer Experience at Washington Gas Light Company. Michelle has more than 20 years of specialized marketing experience, including marketing strategy, multicultural marketing, loyalty program management, relationship management, and customer experience management. Before WGL, Ms. Musgrove served as Senior Vice President of AARP's experience function, where she led the organization through a customer experience transformation, supporting the customer experience management function's launch with a focus on change management and experience redesign. Before her role at AARP, she led successful marketing programs at AOL, American Express, and JP Morgan Chase. Ms. Musgrove received her Bachelor of Arts degree from The University of Pennsylvania and an MBA from The University of California at Berkeley. She lives in Washington, DC, with her husband and two sons. Parent of Walker '28.